Store Operations & Customer Experience Lead

Five Below; Altoona (IA); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is seeking a store leadership candidate to supervise daily operations, train associates, and ensure an exceptional customer experience. This hourly role includes overseeing cash handling, opening/closing procedures, and merchandising.

You will collaborate with the store leadership team to drive sales and maintain store standards. The ideal candidate has a high school diploma, at least 1 year of management experience, and strong communication skills.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking and problem solving.
• Ability to maintain composure under pressure.

Responsibilities

• Operate cash register frequently.
• Move merchandise weighing up to 25 lbs and stock floors.
• Assist with opening/closing store operations and cash handling.
• Oversee daily activities of store associates and provide guidance.
• Train crew on customer service and store policies.
• Support onboarding and ongoing training of associates.

Skills

Leadership

Communication

Multitasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

Job description

Five Below is seeking a store leadership candidate to supervise daily operations, train associates, and ensure an exceptional customer experience. This hourly role includes overseeing cash handling, opening/closing procedures, and merchandising.

You will collaborate with the store leadership team to drive sales and maintain store standards. The ideal candidate has a high school diploma, at least 1 year of management experience, and strong communication skills.