Store Operations & Guest Experience Lead

Arhaus; Miramar Beach (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401K retirement program

Paid vacations and holidays

Job summary

Arhaus is seeking an Operations Assistant in Miramar to support our Interior Designers and coordinate with Studio staff to uphold store standards and drive sales. You will help maintain guest experiences and ensure compliance with company policies, while representing the Arhaus brand in daily operations.

The role emphasizes assisting customers in the studio when designers are unavailable, maintaining product knowledge, and participating in team reviews.

Responsibilities

• Perform all opening and closing duties as directed
• Responsible for recording all hours worked
• Review and acts upon all email and MAPP communications
• Reinforce and drive all aspects of an exceptional guest experience at every touch point
• Assists customers in the studio when Interior Designers are not available
• Drive a guest focused atmosphere and ensures the highest level of service utilizing our selling model
• Demonstrate strong product knowledge
• Maintain operational and reporting standards
• Promptly solve guest concerns
• Perform proactive and consistent follow-up with all guests before and after the sale and at delivery
• Encourage and support Interior Designers and other Operations Assistants
• Participate in weekly one on ones and team meetings and weekly lead/business review
• Partner with Visual Manager and other Operations Assistants regarding all aspects of merchandising
• and inventory control
• Maintain up-to-date product and systems knowledge
• Review all orders for complete accuracy and 100% compliance with all standards
• Communicate effectively and consistently with clients and team members
• Maintain all tagging standards and assist with tagging procedures
• Participate in weekly team meeting and weekly lead reviews
• Client in-home design scheduling

Job description

Arhaus is seeking an Operations Assistant in Miramar to support our Interior Designers and coordinate with Studio staff to uphold store standards and drive sales. You will help maintain guest experiences and ensure compliance with company policies, while representing the Arhaus brand in daily operations.

The role emphasizes assisting customers in the studio when designers are unavailable, maintaining product knowledge, and participating in team reviews.