Store Operations GM: Lead Team & Service Excellence

Insomnia Cookies; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Cell phone stipend

Medical/Dental/Vision insurance

401K with match

Paid vacation

Personal days

Sick leave

Cookie College training

Free cookies

Swag

Job summary

Insomnia Cookies is hiring a Store Operations Manager (GM) for our Charlotte, NC location. Lead a hospitality-driven team to deliver great guest experiences, manage inventory, and drive sales growth.

You’ll hire and coach staff, implement local marketing initiatives, and maintain store standards. The role requires 3+ years of management experience in retail or restaurant, availability for Thu-Sun shifts, and proficiency with MS Outlook, Excel, MS Teams, and ATS.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Strong hospitality focus and customer service ethic.
• Able to coach and develop a diverse hourly team.

Responsibilities

• Hire, coach and develop a diverse hourly staff (Shift Leaders, Cookie Crew, Delivery Drivers).
• Lead service excellence across food quality, customer service and store cleanliness.
• Foster a culture of excellence prioritizing cookie quality and sales.
• Manage and audit inventory for proper controls.
• Create and execute local marketing drops and in-store recognition programs.

Skills

Leadership

Customer service

Staff development

Hiring

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is hiring a Store Operations Manager (GM) for our Charlotte, NC location. Lead a hospitality-driven team to deliver great guest experiences, manage inventory, and drive sales growth.

You’ll hire and coach staff, implement local marketing initiatives, and maintain store standards. The role requires 3+ years of management experience in retail or restaurant, availability for Thu-Sun shifts, and proficiency with MS Outlook, Excel, MS Teams, and ATS.