Store Operations Manager (GM)

Insomnia Cookies; East Cleveland (OH); Vor Ort; USD 53.000 - 55.000; Vollzeit

Benefits dieser Stelle

Cellphone data plan stipend

Enrollment in Cookie College training

Medical, dental, vision & petinsurance

401K with match

Paid vacation & wellness days

Free cookies and swag

Zusammenfassung

Insomnia Cookies in Cleveland, OH is hiring a Store Operations Manager (GM) to lead a hospitality‑driven team at 11308 Euclid Avenue. You will recruit, train and mentor shifts, ensure top quality in product and service, and manage inventory and local marketing efforts to boost sales.

The role offers a base salary of $53K–$55K with a monthly bonus, plus a data-plan stipend, 401K with match, and comprehensive benefits including medical, dental, vision and pet insurance, two weeks vacation,

Qualifikationen

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts Thursday–Sunday.
• Benevolent leadership style with a player-coach mentality.
• Innate hospitality and ability to deliver exceptional customer service.

Aufgaben

• Hire, coach and develop a diverse part-time hourly staff.
• Lead service components including food quality, customer service, and store cleanliness.
• Establish culture of excellence prioritizing cookie quality, service and sales.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops.
• Drive in-store recognition programs and contests.

Kenntnisse

Store leadership

Hiring & coaching

Customer service

Jobbeschreibung

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so… many….cookies… later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 350 stores globally, an experiential, "sweet-easy" flagship concept, and large scale operations and delivery capabilities ... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!

Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Cleveland, OH store located at 11308 Euclid Avenue and we are seeking a hospitality focused individual looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks

• a base salary range of $53K - $55K + monthly bonus compensation package.
• a $50.00 per month cellphone data plan stipend.
• enrollmentin ourCookie Jardeferred compensation program.
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• free cookies, awesome swag and so much more!

Job Duties & Position Focus

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests