Store Operations Manager — Hospitality-Driven Leader

Insomnia Cookies; East Cleveland (OH); On-site; USD 53,000 - 55,000; Full time

Benefits offered by this job

Cellphone data plan stipend

Enrollment in Cookie College training

Medical, dental, vision & petinsurance

401K with match

Paid vacation & wellness days

Free cookies and swag

Job summary

Insomnia Cookies in Cleveland, OH is hiring a Store Operations Manager (GM) to lead a hospitality‑driven team at 11308 Euclid Avenue. You will recruit, train and mentor shifts, ensure top quality in product and service, and manage inventory and local marketing efforts to boost sales.

The role offers a base salary of $53K–$55K with a monthly bonus, plus a data-plan stipend, 401K with match, and comprehensive benefits including medical, dental, vision and pet insurance, two weeks vacation,

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts Thursday–Sunday.
• Benevolent leadership style with a player-coach mentality.
• Innate hospitality and ability to deliver exceptional customer service.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff.
• Lead service components including food quality, customer service, and store cleanliness.
• Establish culture of excellence prioritizing cookie quality, service and sales.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops.
• Drive in-store recognition programs and contests.

Skills

Store leadership

Hiring & coaching

Customer service

Job description

Insomnia Cookies in Cleveland, OH is hiring a Store Operations Manager (GM) to lead a hospitality‑driven team at 11308 Euclid Avenue. You will recruit, train and mentor shifts, ensure top quality in product and service, and manage inventory and local marketing efforts to boost sales.

The role offers a base salary of $53K–$55K with a monthly bonus, plus a data-plan stipend, 401K with match, and comprehensive benefits including medical, dental, vision and pet insurance, two weeks vacation,