Store Operations Manager (GM)

Lever, Inc.; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus plan

Phone stipend

Benefits package

401K with match

Paid time off

Cookie College

Free cookies & swag

Job summary

Insomnia Cookies is seeking a Store Operations Manager (GM) for our Charlotte, NC location. You will lead a hospitality-focused team, ensure top-notch service and store operations, and drive sales with a strong culture of excellence.

The role offers robust training, mentorship and growth opportunities within a rapidly expanding brand. Candidates should have 3+ years in restaurant/retail leadership and be available Thu–Sun shifts. Benefits include comprehensive coverage and a 401K.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail setting.
• Availability to work 2-3 mid-to-late shifts Thursday–Sunday.
• Benevolent leadership with a player-coach approach to daily management.
• Strong hospitality mindset with exceptional customer service.
• Proficiency with MS Outlook, Excel, MS Teams and ATS usage.
• Familiarity with commercial convection ovens is a plus.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff (Shift Leaders, Cookie Crew, Drivers).
• Lead service components: food quality, customer service, staff friendliness, store cleanliness.
• Build a culture of excellence focused on cookie quality, service and sales growth.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops and in-store recognition programs.

Skills

People management

Customer service

Team leadership

Hospitality

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Store Operations Manager (GM)

Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Charlotte, NC (Downtown) location and we are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Check out some of our content vids to learn more!

Who We Are!

Insomnia Cookies Timeline

Core Values

Comp & Sweet Position Perks:

• a competitive base + monthly bonus compensation package.
• a $50.00 per month cellphone data plan stipend.
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• free cookies, awesome swag and so much more!

Job Duties & Position Focus:

• Hire, coach and develop a diverse part‑time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in‑store recognition programs/contests.

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player‑coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!