Store Operations Experience Lead

The Home Depot; Texas; On-site; USD 70,000 - 90,000; Full time

Job summary

The Home Depot in Texas is seeking an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team, ensuring high standards for picking, staging, and loading with strict SOP adherence.

As a member of the store leadership team, you will drive safety, performance coaching, and process improvement while coordinating with store management to meet service levels and safety guidelines.

Responsibilities

• Lead the Order Fulfillment team to pick, stage, and load orders to meet SLAs.
• Audit inbound freight and receiving procedures to verify SOP adherence.
• Coach associates on safety, policies, and customer service while upholding safety standards.
• Perform MOD duties, including opening/closing in accordance with SOPs and escalate issues as needed.

Job description

The Home Depot in Texas is seeking an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team, ensuring high standards for picking, staging, and loading with strict SOP adherence.

As a member of the store leadership team, you will drive safety, performance coaching, and process improvement while coordinating with store management to meet service levels and safety guidelines.