Store Operations Experience Lead

Home Depot; Boise (ID); On-site; USD 65,000 - 85,000; Full time

Job summary

The Home Depot is seeking an Operations Experience Manager (Ops XM) to join the store leadership team in Boise, Idaho. You will lead the Order Fulfillment team, driving service excellence, compliance with SOPs, and safety training for associates.

Responsibilities include coaching staff, managing recruiting inputs, daily safety checks, and ensuring readiness across departments to support sales and customer satisfaction.

Qualifications

• 1 year of management experience in retail operations.
• Ability to work a flexible schedule, including nights and weekends.
• Must be able to pass background and safety checks.

Responsibilities

• Lead the Order Fulfillment team to meet SLAs.
• Perform MOD duties and ensure SOP adherence.
• Coach and train associates on safety and customer service.
• Audit receiving and inbound freight processes.

Skills

Leadership

Retail Operations

Customer Service

Staff Training

Safety Compliance

Education

High School Diploma

Job description

The Home Depot is seeking an Operations Experience Manager (Ops XM) to join the store leadership team in Boise, Idaho. You will lead the Order Fulfillment team, driving service excellence, compliance with SOPs, and safety training for associates.

Responsibilities include coaching staff, managing recruiting inputs, daily safety checks, and ensuring readiness across departments to support sales and customer satisfaction.