Store Operations & Compliance Specialist

CarMax; Woodbridge (CT); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Sick time

Vacation time

Paid holidays

Job summary

CarMax is seeking a Business Operations Associate at our Woodbridge, VA store to support sales, auctions, and appraisals with accurate paperwork and strong customer service.

You will handle cash, audits, and documentation, train new associates, and collaborate across departments in a fast-paced team environment while upholding CarMax's standards of transparency and integrity.

This entry-level to experienced role offers growth opportunities in a nationwide retailer known for culture and benefits.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Data interpretation

Organizational skills

MS Office

Verbal and written communication

Physical endurance

Confidentiality

Flexibility

Tools

Microsoft Office

Job description

CarMax is seeking a Business Operations Associate at our Woodbridge, VA store to support sales, auctions, and appraisals with accurate paperwork and strong customer service.

You will handle cash, audits, and documentation, train new associates, and collaborate across departments in a fast-paced team environment while upholding CarMax's standards of transparency and integrity.

This entry-level to experienced role offers growth opportunities in a nationwide retailer known for culture and benefits.