Cash & Paperwork Operations Specialist

CarMax Business Services; Woodbridge (VA); On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Job summary

CarMax in Woodbridge, VA is hiring a Business Operations Associate to support store operations, focusing on accurate sales and appraisal processing, cash handling, and ensuring compliant paperwork. You will interact with customers and teammates in a fast-paced environment, mentoring new associates while maintaining security and EH&S standards.

The role emphasizes attention to detail, strong communication, and flexibility to cover varied schedules.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Data entry accuracy

Organizational skills

Customer service

Communication skills

Attention to detail

Confidentiality

Flexible schedules

Tools

Microsoft Office

Job description

CarMax in Woodbridge, VA is hiring a Business Operations Associate to support store operations, focusing on accurate sales and appraisal processing, cash handling, and ensuring compliant paperwork. You will interact with customers and teammates in a fast-paced environment, mentoring new associates while maintaining security and EH&S standards.

The role emphasizes attention to detail, strong communication, and flexibility to cover varied schedules.