Store Operations & Customer Service Specialist

CarMax; Charlotte (NC); On-site; USD 2,135,280 - 3,209,808; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Paid holidays

Job summary

CarMax in Charlotte is seeking a Business Operations Associate to support store operations, sales, auctions, and appraisals. You will handle cash management, paperwork audits, and clear communication with customers and teams in a fast-paced, collaborative setting.

The role emphasizes accuracy, organization, and integrity while processing documents, coordinating with departments, and maintaining EH&S standards in a busy retail environment.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Organizational skills

Multi-tasking

Microsoft Office

Data entry

Communication skills

Confidentiality

Flexibility

Job description

CarMax in Charlotte is seeking a Business Operations Associate to support store operations, sales, auctions, and appraisals. You will handle cash management, paperwork audits, and clear communication with customers and teams in a fast-paced, collaborative setting.

The role emphasizes accuracy, organization, and integrity while processing documents, coordinating with departments, and maintaining EH&S standards in a busy retail environment.