Operations & Customer Experience Associate

CarMax; Hickory (NC); On-site; CAD 21,000 - 29,000; Full time

Benefits offered by this job

Sick time and vacation benefits

Floating holiday time

Overtime opportunities

Job summary

CarMax is hiring a Business Operations Associate to support store operations, process sales, auctions, and appraisals, and ensure accurate documentation. The role emphasizes customer service, attention to detail, and teamwork in a fast-paced environment.

You will handle cash, audits, and essential paperwork while training new associates and coordinating with multiple departments. The position requires flexibility for varied schedules and safe handling of duties.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data entry

Organizational skills

Communication

Microsoft Office

Cash handling

Attention to detail

Flexibility

Tools

Microsoft Office

Job description

CarMax is hiring a Business Operations Associate to support store operations, process sales, auctions, and appraisals, and ensure accurate documentation. The role emphasizes customer service, attention to detail, and teamwork in a fast-paced environment.

You will handle cash, audits, and essential paperwork while training new associates and coordinating with multiple departments. The position requires flexibility for varied schedules and safe handling of duties.