Store Operations & Customer Service Manager

Burlington Stores, Inc.; Memphis (TN); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Medical, dental, and vision coverage

Life and disability insurance

Paid time off

Paid holidays

401(k) plan

Job summary

Burlington Stores, Inc. in Tennessee is seeking an Operations Service Manager to lead Customer Service and Cashier teams, ensure policy compliance, and oversee store operations. You will drive efficiency, protect assets, and collaborate with receiving and management to deliver excellent service.

The role requires guiding supervisors, coordinating staffing, and maintaining inventory accuracy while upholding Burlington’s core values and customer-focused approach.

Qualifications

• 3+ years of Retail Management or Store Operations experience at a large-scale retail organization.
• Flexible schedule including early mornings, nights, weekends, and holidays.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process including transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain inventory accuracy.
• Act as the Manager on Duty (MOD); set the leadership example for customers, associates, and drive store results.
• Support the Store Manager in staffing, sourcing, interviewing, training, and succession planning.
• Assist in management of other store operations areas as needed.
• Communicate with District and Regional Management teams.

Skills

Store leadership

Retail management

Team supervision

Tools

Scheduling software

Job description

Burlington Stores, Inc. in Tennessee is seeking an Operations Service Manager to lead Customer Service and Cashier teams, ensure policy compliance, and oversee store operations. You will drive efficiency, protect assets, and collaborate with receiving and management to deliver excellent service.

The role requires guiding supervisors, coordinating staffing, and maintaining inventory accuracy while upholding Burlington’s core values and customer-focused approach.