Store Operations & Customer Service Leader

Burlington Stores; Garfield (NJ); Vor Ort; USD 44.000 - 58.000; Vollzeit

Benefits dieser Stelle

Associate discount

Medical, dental and vision insurance

Life and disability insurance

Paid time off

Zusammenfassung

Burlington Stores is seeking an Operations Service Manager to lead store operations and customer service teams. You will coach Cashiers and Supervisors, oversee receiving and inventory integrity, and ensure adherence to company policies while delivering exceptional shopper experiences.

You will also support staffing, training, and succession planning, acting as MOD and communicating with District/Regional leaders to drive results in a fast-paced, off-price retail environment.

Qualifikationen

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization

Aufgaben

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Kenntnisse

Retail management

Tools

Scheduling software

Jobbeschreibung

Burlington Stores is seeking an Operations Service Manager to lead store operations and customer service teams. You will coach Cashiers and Supervisors, oversee receiving and inventory integrity, and ensure adherence to company policies while delivering exceptional shopper experiences.

You will also support staffing, training, and succession planning, acting as MOD and communicating with District/Regional leaders to drive results in a fast-paced, off-price retail environment.