Store Operations & Customer Service Lead

Fivestar; Elizabethtown (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

FiveStar in Elizabethtown, KY is seeking a Shift Leader to partner with the management team on daily operations, including customer service, food service, and marketing. The role involves training staff, ensuring policy compliance, and maintaining inventory and merchandising standards.

The position requires flexibility across shifts (including overnights), weekends, and holidays, with a focus on professionalism and teamwork.

Qualifications

• Proficient in customer service representative responsibilities.
• Promotes FiveStar treatment: friendly atmosphere, customer needs met, suggestive selling.
• Partners with team to provide service per company policies and procedures.

Responsibilities

• Proficient in all customer service representative responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Skills

Professional appearance

Team player

Customer focused

Honest

Hardworking

Excellent attendance

Basic Computer Skills

Job description

FiveStar in Elizabethtown, KY is seeking a Shift Leader to partner with the management team on daily operations, including customer service, food service, and marketing. The role involves training staff, ensuring policy compliance, and maintaining inventory and merchandising standards.

The position requires flexibility across shifts (including overnights), weekends, and holidays, with a focus on professionalism and teamwork.