Shift Leader: Customer Service & Store Ops Trainer

FiveStar Food Mart; Elizabethtown (KY); On-site; USD 17,000 - 21,000; Full time

Job summary

FiveStar Food Mart in Elizabethtown, KY is seeking a Shift Leader to partner with the store management team on an assigned shift, assisting with Customer Service, Food Service, and marketing while learning basic management duties.

You will train and direct the customer service representatives, ensure policy compliance, support inventory control, merchandising, and safe operation of the store.

Qualifications

• Must be at least 18 years old.
• Professional appearance and a positive attitude.
• Team player with customer focus and good attendance.
• Basic computer skills are required.

Responsibilities

• Proficient in all customer service representative duties.
• Practices and promotes the FiveStar treatment to create a friendly atmosphere and meet customer needs.
• Collaborates with store team to provide service per company policies and procedures.
• Assists in training customer service representatives as needed.
• Educates store employees on policies and communications.
• Supports inventory control, equipment condition, and safety/robbery guidelines.
• Partners with management to ensure quality food operation.
• Keeps up with communications, emails, and promotions with staff.
• Oversees merchandising, displays, pricing, and promotional signage.
• Assists in educating and developing store personnel.

Skills

Professional appearance

Team player

Basic computer skills

Job description

FiveStar Food Mart in Elizabethtown, KY is seeking a Shift Leader to partner with the store management team on an assigned shift, assisting with Customer Service, Food Service, and marketing while learning basic management duties.

You will train and direct the customer service representatives, ensure policy compliance, support inventory control, merchandising, and safe operation of the store.