Operations & Customer Experience Associate

CarMax; Laurel (MD); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Job summary

CarMax in Laurel, MD is seeking a Business Operations Associate to support daily store operations, sales processing, auctions, and appraisals. You will ensure precise paperwork, cash handling, and clear communication with customers and teams.

The role emphasizes accuracy, teamwork, and adherence to CarMax EH&S standards while providing a path to growth within a large national retailer.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data entry

Microsoft Office

Communication

Organizational skills

Physical ability

Confidentiality

Flexibility

Job description

CarMax in Laurel, MD is seeking a Business Operations Associate to support daily store operations, sales processing, auctions, and appraisals. You will ensure precise paperwork, cash handling, and clear communication with customers and teams.

The role emphasizes accuracy, teamwork, and adherence to CarMax EH&S standards while providing a path to growth within a large national retailer.