Operations & Customer Service Specialist

CarMax; Laurel (MD); On-site; USD 49,858,000 - 105,734,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Sick leave

Employee benefits

Job summary

CarMax in Laurel, MD is hiring a Business Operations Associate to support our store by processing sales, auctions, and appraisals with accuracy and care.

You will greet customers, manage paperwork, handle cash deposits, and keep operations organized in a fast-paced team setting, while upholding CarMax's standards of integrity and service. This role also involves training new associates, balancing workload across departments, and contributing to a safe, compliant work environment.

Qualifications

• Ability to read, interpret, and record data accurately.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data entry

Microsoft Office

Communication

Multitasking

Lifting up to 20 lbs

Job description

CarMax in Laurel, MD is hiring a Business Operations Associate to support our store by processing sales, auctions, and appraisals with accuracy and care.

You will greet customers, manage paperwork, handle cash deposits, and keep operations organized in a fast-paced team setting, while upholding CarMax's standards of integrity and service. This role also involves training new associates, balancing workload across departments, and contributing to a safe, compliant work environment.