Retail Operations & Customer Service Associate

CarMax Business Services; Fredericksburg (VA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Sick time

Vacation time

Holiday pay

Holiday premium pay

Job summary

CarMax in Fredericksburg, VA seeks a Business Operations Associate to support store operations, handle cash management, and process sales, auctions, and appraisals. You will ensure accuracy, guide customers, and maintain compliance in a fast-paced team environment.

The role emphasizes attention to detail, strong communication skills, and flexibility to work varied shifts, including nights and weekends. Training and career growth opportunities are available within CarMax.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data entry

Organization

Multitasking

Communication

Cash handling

Teamwork

Flexibility

Tools

Microsoft Office

Data entry systems

Job description

CarMax in Fredericksburg, VA seeks a Business Operations Associate to support store operations, handle cash management, and process sales, auctions, and appraisals. You will ensure accuracy, guide customers, and maintain compliance in a fast-paced team environment.

The role emphasizes attention to detail, strong communication skills, and flexibility to work varied shifts, including nights and weekends. Training and career growth opportunities are available within CarMax.