Operations & Customer Experience Specialist

CarMax Business Services; Sterling (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

CarMax Business Services is hiring a Business Operations Associate in Sterling, Virginia. This role focuses on ensuring smooth processing of sales, auctions, and appraisals, alongside delivering exceptional customer service. Key responsibilities include handling cash management, auditing paperwork, and training new associates. Candidates should possess strong organizational skills, effective communication, and a commitment to integrity. Join CarMax, the nation's largest used car retailer, and be part of a team dedicated to creating a meaningful impact in the community.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Effective verbal and written communication skills for customer and team interactions.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork.
• Process and audit paperwork for retail and wholesale sales.
• Manage auction and appraisal transactions for accurate documentation.
• Handle cash management tasks and maintain security protocols.
• Train and mentor new associates to support store operations.
• Perform clerical duties like filing and data entry while maintaining accuracy.
• Follow CarMax Environmental, Health, and Safety requirements.

Skills

Organizational skills

Customer service

Communication skills

Attention to detail

Data entry systems

Tools

Microsoft Office

Job description

CarMax Business Services is hiring a Business Operations Associate in Sterling, Virginia. This role focuses on ensuring smooth processing of sales, auctions, and appraisals, alongside delivering exceptional customer service. Key responsibilities include handling cash management, auditing paperwork, and training new associates. Candidates should possess strong organizational skills, effective communication, and a commitment to integrity. Join CarMax, the nation's largest used car retailer, and be part of a team dedicated to creating a meaningful impact in the community.