Store Operations & Customer Experience Leader

designerbrands; Massachusetts; On-site; USD 32,000 - 42,000; Full time

Job summary

designerbrands is seeking a Retail Team Member in Massachusetts to enhance the in-store customer experience and support daily store operations. You will model customer-focused behaviors, assist with inventory and omni-channel activities, and collaborate with the store leadership to meet KPI targets.

The role requires at least a high school diploma and the ability to stand long hours, lift up to 50 lbs, and flex schedules including nights and weekends.

Qualifications

• Excellent customer service with professionalism and enthusiasm.
• Ability to develop collaborative working relationships.
• Strong verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time-bound expectations.
• Availability to work nights, weekends, holidays, and shifts outside traditional hours.
• Experience engaging customers using store tech (POS, mobile devices).
• Ability to stand or walk 100% of shift.
• Ability to lift up to 50 pounds.
• Frequent stooping, kneeling, crouching or crawling.

Responsibilities

• Model Customer Experience Leader behaviors to maintain in-store standards and drive KPI progress.
• Ensure a positive customer experience by completing open/close tasks and store maintenance.
• Communicate daily progress and follow through on required actions.
• Support inventory and omni-channel activities (MOOS, BOPIS, transfers).
• Escalate customer or associate issues to store leadership as needed.
• Provide coaching and training support to associates.
• Perform additional duties as assigned by Store Manager.

Skills

Customer service

Collaborative teamwork

Verbal and written communication

Accountability under time constraints

Flexible availability

Tech literacy (POS)

Standing/walking for long periods

Lifting up to 50 lbs

Stoop/kneel/crouch frequently

Education

High school diploma or equivalent

Tools

POS register

Register keyboard

iPhone

Calculator

Job description

designerbrands is seeking a Retail Team Member in Massachusetts to enhance the in-store customer experience and support daily store operations. You will model customer-focused behaviors, assist with inventory and omni-channel activities, and collaborate with the store leadership to meet KPI targets.

The role requires at least a high school diploma and the ability to stand long hours, lift up to 50 lbs, and flex schedules including nights and weekends.