Store Experience Leader

designerbrands; Iowa (LA); On-site; USD 28,000 - 40,000; Full time

Job summary

Designer Brands in the United States is seeking a Customer Experience Leader to support store management, drive sales, and deliver an exceptional in-store experience. You will partner with the leadership team on priorities, handle inventory and omni activities, and ensure policies are followed while promoting a positive work environment.

The role requires strong customer service, teamwork, and the ability to stand and move throughout shifts, with lifting up to 50 pounds as needed.

Qualifications

• Excellent customer service with a positive attitude.
• Strong verbal and written communication.
• Knowledge of in-store technology (registers, devices).
• Ability to work nights, weekends and holidays.
• Comfort with standing and walking for long periods.

Responsibilities

• Support store management to drive sales and KPI targets.
• Maintain store standards and respond quickly to customer requests.
• Complete open/close tasks and daily maintenance.
• Participate in inventory, omni activities and MOOS tasks.
• Collaborate with leadership to follow policies and procedures.
• Provide feedback to managers and escalate issues when needed.
• Train and coach teammates to deliver great service.
• Perform other duties as assigned by the Store Manager.

Skills

Customer service

Collaboration

Communication

Time management

Night/weekend availability

Tech proficiency

Standing/walking

Lifting 50 lbs

Stooping/kneeling

Education

High school diploma

2+ years experience

Job description

Designer Brands in the United States is seeking a Customer Experience Leader to support store management, drive sales, and deliver an exceptional in-store experience. You will partner with the leadership team on priorities, handle inventory and omni activities, and ensure policies are followed while promoting a positive work environment.

The role requires strong customer service, teamwork, and the ability to stand and move throughout shifts, with lifting up to 50 pounds as needed.