Store Operations & Customer Experience Lead

Five Below; White Marsh (MD); On-site; USD 19,000 - 27,000; Part time

Job summary

Five Below in White Marsh, MD is seeking a store leadership professional to oversee daily operations, train a crew, and ensure a fast, friendly checkout experience for every guest. You’ll open and close the store, manage shifts, and collaborate with the leadership team to drive sales and service.

Requirements include a minimum of 1 year in a supervisory role, strong communication skills, and the ability to multitask under pressure.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.
• Customer service-focused mindset.

Responsibilities

• Wow the customer through personal contact with customers and a fast checkout.
• Oversee daily store activities and supervise associates to ensure duties are performed.
• Assist with receiving, unpacking, and stocking of new merchandise.
• Act as Manager on Duty when needed and resolve urgent issues.
• Ensure opening or closing procedures, cash handling, and security are in place.

Skills

People management

Communication

Customer service

Multitasking

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below in White Marsh, MD is seeking a store leadership professional to oversee daily operations, train a crew, and ensure a fast, friendly checkout experience for every guest. You’ll open and close the store, manage shifts, and collaborate with the leadership team to drive sales and service.

Requirements include a minimum of 1 year in a supervisory role, strong communication skills, and the ability to multitask under pressure.