Store Operations & Customer Experience Lead

Crosby’s Stores; Town of West Seneca (NY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Company Discounts

Fuel Discounts

Paid Time Off

401K

Referral Bonus

Job summary

Crosby’s Stores in New York is seeking an Assistant Store Manager to help lead daily operations and deliver exceptional customer service. You’ll support the Team Leader in maintaining a clean, welcoming store environment and ensuring high quality food, safety, and compliance.

You will supervise team members, assist with scheduling, train associates, and handle cash handling and inventory tasks. The role emphasizes teamwork, strong communication, and a commitment to community, with opportunities

Qualifications

• Must be 21 years of age.
• High School Diploma or equivalent.
• Able to work at least 40 hours/week, including weekends.
• Valid Driver’s license as per company policy.
• Serve Safe certified preferred.
• Proficient in basic math for cash handling and reports.
• Ability to understand operating instructions for POS and other equipment.

Responsibilities

• Deliver prompt, friendly, and professional service to every customer.
• Prepare fresh food and made-to-order items per Crosby’s standards.
• Promote and assist customers with enrolling in My Crosby’s Rewards.
• Drive sales through suggestive selling and add-on recommendations.
• Oversee daily operations to ensure efficiency and profitability.
• Maintain store cleanliness, organization, and brand standards.
• Train, coach, and support store associates.
• Assist with scheduling and staffing levels.
• Provide feedback on employee performance and development.
• Support accurate cash handling and daily bank deposits.
• Report discrepancies and maintain records.
• Follow opening/closing procedures and payment security policies.
• Monitor equipment and store conditions.
• Report maintenance or safety concerns promptly.

Skills

Customer service

Cash handling

Team leadership

Food safety

Education

High School Diploma or equivalent

Tools

POS system

Lottery terminal

Job description

Crosby’s Stores in New York is seeking an Assistant Store Manager to help lead daily operations and deliver exceptional customer service. You’ll support the Team Leader in maintaining a clean, welcoming store environment and ensuring high quality food, safety, and compliance.

You will supervise team members, assist with scheduling, train associates, and handle cash handling and inventory tasks. The role emphasizes teamwork, strong communication, and a commitment to community, with opportunities