Store Lead: Customer Experience & Operations

Crosby’s Stores; New York (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Company Discounts

Fuel Discounts

Paid Time Off

401K

Referral Bonus

Employee Assistance Program

Job summary

Crosby’s Stores in New York is seeking an Assistant Store Manager to support daily operations, lead a team, and ensure every customer has a great experience. You’ll oversee daily tasks, coach staff, and help drive store performance while maintaining Crosby’s standards.

You will manage cash handling, scheduling, inventory, and compliance with safety rules and company policies, ensuring a welcoming, efficient environment for customers and teammates alike.

Qualifications

• Customer service and leadership experience in a retail environment preferred.
• Ability to train and coach store staff; manage scheduling.
• Proficient in basic math for cash handling and reporting.
• Familiar with POS and lottery systems and vendor check-ins.
• Serve Safe certification preferred.

Responsibilities

• Deliver prompt, friendly, and professional service to every customer.
• Prepare fresh food and made-to-order items per Crosby’s standards.
• Promote and assist with My Crosby’s Rewards enrollments.
• Drive sales through suggestive selling and add-on recommendations.
• Handle customer concerns and resolve issues when leadership is not present.
• Oversee daily operations to ensure efficiency and profitability.
• Maintain store cleanliness, organization, and brand standards.
• Support merchandising, promotions, and inventory management.
• Ensure compliance with food safety, tobacco, alcohol, and company regulations.
• Train, coach, and support store associates; assist with scheduling.

Skills

Customer service

Team leadership

Cash handling

Scheduling

Inventory management

Education

High School Diploma or equivalent

Serve Safe certification (preferred)

Tools

POS systems

Lottery systems

Job description

Crosby’s Stores in New York is seeking an Assistant Store Manager to support daily operations, lead a team, and ensure every customer has a great experience. You’ll oversee daily tasks, coach staff, and help drive store performance while maintaining Crosby’s standards.

You will manage cash handling, scheduling, inventory, and compliance with safety rules and company policies, ensuring a welcoming, efficient environment for customers and teammates alike.