Store Operations Lead: Customer Experience & Growth

Crosby’s Stores; City of Lockport (NY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Career growth opportunities

Company discounts

Paid Time Off

401K

Referral Bonus ($250 + a free pizza!)

Job summary

Crosby’s Stores is seeking a motivated Assistant Store Manager to help lead daily store operations in New York. You will support the Team Leader in creating a clean, efficient, and welcoming environment while delivering exceptional customer service and driving store success.

You will supervise team members, maintain high standards, and ensure every customer has a great experience—daily. This role offers growth opportunities and a path to leadership within Crosby’s Stores.

Responsibilities

• Deliver prompt, friendly, and professional service to every customer
• Prepare fresh food and made-to-order items following Crosby's quality and cleanliness standards
• Promote and assist customers with enrolling in My Crosby's Rewards
• Drive sales through suggestive selling and add-on recommendations
• Handle customer concerns and resolve issues when the Team Leader is not present
• Help oversee daily operations to ensure efficiency and profitability
• Maintain store cleanliness, organization, and brand standards
• Support merchandising, promotions, and inventory management
• Ensure compliance with all food safety, tobacco, alcohol, and company regulations
• Communicate effectively with team members and leadership
• Train, coach, and support store associates
• Assist with scheduling and maintaining proper staffing levels
• Provide feedback on employee performance and development
• Foster a positive, respectful, and team-oriented work environment
• Assist with inventory control, audits, and reporting
• Support accurate cash handling and daily bank deposits
• Review timekeeping and assist with payroll processing
• Report discrepancies and maintain accurate records
• Help maintain a safe and secure store environment
• Follow proper opening/closing procedures and cash security policies
• Monitor equipment, cleanliness, and overall store conditions
• Report maintenance or safety concerns promptly
• Career growth opportunities - Whether you're just starting out or looking to develop your career, we'll help you grow.

Job description

Crosby’s Stores is seeking a motivated Assistant Store Manager to help lead daily store operations in New York. You will support the Team Leader in creating a clean, efficient, and welcoming environment while delivering exceptional customer service and driving store success.

You will supervise team members, maintain high standards, and ensure every customer has a great experience—daily. This role offers growth opportunities and a path to leadership within Crosby’s Stores.