Store Operations & Customer Experience Lead

Five Below Inc; Long Beach (CA); On-site; USD 23,000 - 25,000; Part time

Job summary

Five Below is seeking a store leader to ensure exceptional customer experiences and smooth daily operations. You will supervise crew, train on the B.E.S.T. customer service approach, and act as Manager on Duty when needed to manage staff, cash handling, and store opening/closing procedures.

The role emphasizes inventory, merchandising collaboration, and driving sales while maintaining a welcoming, fast-paced environment for guests and associates alike.

Qualifications

• High School Diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.

Responsibilities

• Wows customers through personal contact and friendly service.
• Trains crew on the best customer service experience for fast, friendly checkouts.
• Oversees daily store activities and ensures staff perform duties effectively.

Skills

Verbal written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store leader to ensure exceptional customer experiences and smooth daily operations. You will supervise crew, train on the B.E.S.T. customer service approach, and act as Manager on Duty when needed to manage staff, cash handling, and store opening/closing procedures.

The role emphasizes inventory, merchandising collaboration, and driving sales while maintaining a welcoming, fast-paced environment for guests and associates alike.