Store Operations & Customer Experience Lead

Five Below; Boston (MA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health coverage

Wellness programs

Competitive hourly pay

Job summary

Five Below is seeking an energetic leader to oversee daily store operations, supervise associates, and deliver a fast, friendly checkout experience. You will open/close the store, manage cash, and support onboarding and training to boost performance.

Expect to drive sales through merchandising and service, coordinate with the leadership team, and handle maintenance tasks to keep the store running smoothly. This hourly role starts at $16.00.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to remain composed under pressure.

Responsibilities

• Ensures all crew members wow customers through personal contact.
• Oversees daily activities of store associates and ensures duties are performed.
• Assists with receiving, unpacking, and organizing new stock for the sales floor.
• Acts as Manager on Duty when needed, handling store operations and staff.
• Opens or closes the store, secures cash, locks doors, and sets alarms.
• Supports onboarding and ongoing training of associates.
• Drives store sales and controls expenses by optimizing merchandising and service.
• Partners with store leadership on merchandising and operations.
• Performs store maintenance and general upkeep.

Skills

Communication skills

Multi-tasking

Creative thinking

Remain calm under pressure

Management experience

Customer service

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is seeking an energetic leader to oversee daily store operations, supervise associates, and deliver a fast, friendly checkout experience. You will open/close the store, manage cash, and support onboarding and training to boost performance.

Expect to drive sales through merchandising and service, coordinate with the leadership team, and handle maintenance tasks to keep the store running smoothly. This hourly role starts at $16.00.