Store Operations & Customer Experience Lead

Five Below Inc; Philadelphia (Philadelphia County); On-site; USD 15,000 - 21,000; Part time

Job summary

Five Below Inc in Philadelphia is seeking a capable store leader to oversee daily operations, coach crew, and ensure a positive guest experience at the register and on the floor.

The role emphasizes supervising associates, supporting training, managing openings and closings, and driving sales while controlling expenses.

If you thrive in fast-paced retail, love teamwork, and can stay composed under pressure, this hourly position offers opportunities to grow with Five Below.

Qualifications

• High school graduate or equivalent.
• College experience preferred.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Creative thinking and ability to remain calm under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly checkout experience.
• Oversee daily activities of store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Leadership

Customer service

Communication

Team management

Multi-tasking

Problem solving

Education

High School Diploma

College experience preferred

Job description

Five Below Inc in Philadelphia is seeking a capable store leader to oversee daily operations, coach crew, and ensure a positive guest experience at the register and on the floor.

The role emphasizes supervising associates, supporting training, managing openings and closings, and driving sales while controlling expenses.

If you thrive in fast-paced retail, love teamwork, and can stay composed under pressure, this hourly position offers opportunities to grow with Five Below.