Store Operations & Customer Experience Lead

fivebelow; Philadelphia (Philadelphia County); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below is seeking a Store Leader to ensure exceptional customer service and smooth daily operations in our Philadelphia location. You will train associates, oversee staff, and assist with stock as you drive sales and uphold company standards.

The role requires a flexible schedule, strong communication, and the ability to manage multiple tasks while maintaining a WOW customer experience.

Qualifications

• High School Graduate or equivalent required or preferred.
• College experience preferred as a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Wowing the Customer through personal contact at the register and sales floor.
• Train the crew on the best customer service experience for fast, friendly checkout.
• Oversee daily activities of store associates and ensure high service standards.
• Assist with receiving, unpacking, and stocking to keep shelves ready.

Skills

Customer service

Communication

Multi-tasking

Creative thinking

Under pressure

Education

High School graduate or equivalent

College experience preferred

Job description

Five Below is seeking a Store Leader to ensure exceptional customer service and smooth daily operations in our Philadelphia location. You will train associates, oversee staff, and assist with stock as you drive sales and uphold company standards.

The role requires a flexible schedule, strong communication, and the ability to manage multiple tasks while maintaining a WOW customer experience.