Store Operations & Customer Experience Lead

Rack Room Shoes; Norfolk (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes in Norfolk, VA is seeking an Assistant Manager to support the Store Manager in daily operations and ensure policy compliance. You will lead and train staff, uphold service standards, and take charge in the Store Manager's absence to maintain sales and operations.

The role emphasizes customer experience, merchandising, inventory control, and staff development, with a focus on achieving store objectives and maintaining a safe, welcoming environment for customers and employees.

Qualifications

• Background check approval is required.
• Strong verbal and written communication skills.
• Proven managerial and organizational abilities.
• Excellent interpersonal skills for customers and staff.
• Solid knowledge of visual merchandising.
• Working knowledge of footwear and shoe care.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Provide service training and leadership to staff; maintain service levels.
• Handle POS transactions per policies; manage discounts & refunds.
• Inventory control: shipping, receiving, pricing, markdowns, stock takes.
• Merchandising and visual presentation per company standards.
• Payroll: scheduling, budget compliance, time and attendance.
• Training and development of direct reports.
• Loss prevention and asset protection.
• Understand and manage day-to-day operations.

Skills

Background check

Communication

Management

Interpersonal

Visual merchandising

Mathematics

Policies knowledge

Job description

Rack Room Shoes in Norfolk, VA is seeking an Assistant Manager to support the Store Manager in daily operations and ensure policy compliance. You will lead and train staff, uphold service standards, and take charge in the Store Manager's absence to maintain sales and operations.

The role emphasizes customer experience, merchandising, inventory control, and staff development, with a focus on achieving store objectives and maintaining a safe, welcoming environment for customers and employees.