Store Operations Lead: Customer Experience & Team Training

Rack Room Shoes; Chesapeake (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Rack Room Shoes in Chesapeake, VA is seeking an Assistant Manager to support the Store Manager in running daily operations, ensuring compliance with company policies and delivering outstanding customer service. You will lead, train, and guide staff, promote visual standards, manage inventory and POS activities, and contribute to sales and loss prevention.

Strong communication and leadership skills are essential.

Qualifications

• Background check approved.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong visual merchandising skills.
• Knowledge of Corporate and Store Operations policies and procedures.

Responsibilities

• Ensure the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
• Provide service training and leadership to staff.
• Manage POS transactions per policy and procedure; sales, discounts and refunds.
• Oversee inventory control, price changes, markdowns and physical inventory.
• Direct merchandising and visual presentation to meet company standards.
• Monitor scheduling and payroll time & attendance.
• Train and develop direct reports and reinforce operational standards.
• Support loss prevention and protect company assets.
• Aim to understand and manage day-to-day store operations effectively.

Skills

Customer service

Verbal communication

Managerial skills

Organizational skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Basic math

Policy knowledge

Store operations

Job description

Rack Room Shoes in Chesapeake, VA is seeking an Assistant Manager to support the Store Manager in running daily operations, ensuring compliance with company policies and delivering outstanding customer service. You will lead, train, and guide staff, promote visual standards, manage inventory and POS activities, and contribute to sales and loss prevention.

Strong communication and leadership skills are essential.