Store Operations & Customer Experience Lead

Five Below; New York (NY); On-site; USD 20,000 - 28,000; Full time

Job summary

Five Below in New York, NY is hiring for a store leadership/support role focused on delivering exceptional customer experiences, supervising crew, and supporting daily operations. You will train employees, manage service standards, and assist with stock, merchandising, and opening/closing duties.

The role emphasizes teamwork, adaptability, and strong communication to drive sales while maintaining a fast-paced retail environment.

Qualifications

• High School Diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and maintain composure under pressure.
• Creative thinking and problem-solving mindset.

Responsibilities

• Wows customers through personal contact and service.
• Trains crew on the BEST customer service experience.
• Oversees daily store activities and ensures high service standards.
• Assists with receiving, unpacking, and stocking shelves.
• Acts as Manager on Duty when needed, handling store operations.
• Opens or closes the store, secures cash and locks doors.
• Supports onboarding and ongoing training of associates.
• Drives sales and manages expenses through merchandising and service.
• Collaborates with leadership on merchandising and store recovery.
• Performs store upkeep including cleaning and stock room maintenance.

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Creative thinking

Stress management

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in New York, NY is hiring for a store leadership/support role focused on delivering exceptional customer experiences, supervising crew, and supporting daily operations. You will train employees, manage service standards, and assist with stock, merchandising, and opening/closing duties.

The role emphasizes teamwork, adaptability, and strong communication to drive sales while maintaining a fast-paced retail environment.