Store Lead: Elevate Customer Experience & Ops

Five Below; Commack (NY); On-site; USD 20,000 - 29,000; Full time

Job summary

Five Below is hiring for an hourly Store Manager on Duty role in New York. The position oversees daily store activities, trains crew on exceptional customer service, and ensures efficient operations from opening to closing with a focus on high performance and guest satisfaction.

You will lead associates, maintain merchandising standards, and drive sales while controlling expenses. The role requires flexibility to work day/evening/weekend shifts and a minimum 1 year of management experience.

Qualifications

• Excellent verbal and written communication
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Leadership

Customer service

Communication

Multitasking

Creativity

Stress management

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is hiring for an hourly Store Manager on Duty role in New York. The position oversees daily store activities, trains crew on exceptional customer service, and ensures efficient operations from opening to closing with a focus on high performance and guest satisfaction.

You will lead associates, maintain merchandising standards, and drive sales while controlling expenses. The role requires flexibility to work day/evening/weekend shifts and a minimum 1 year of management experience.