Store Support Lead — Customer Experience & Ops

Five Below; Cedar Knolls (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

Five Below is seeking a capable retail leader to drive customer satisfaction and store performance in New Jersey. The role involves supervising crew, training on the best customer service practices, and ensuring smooth daily operations from opening to closing.

You will oversee stock, merchandising, and staff workflows, while maintaining a high-energy, friendly store environment aligned with Five Below’s brand standards.

Qualifications

• High School Diploma or GED required or equivalent.
• College experience preferred but not required for all roles.
• Excellent verbal and written communication skills are essential.
• Ability to multi-task in a fast-paced retail environment.
• Demonstrated creativity and ability to stay calm under pressure.

Responsibilities

• Wow customers through personal contact and friendly service.
• Train crew on TOP customer service experience and efficient checkout.
• Oversee daily store activities and ensure high-quality customer service.
• Assist with receiving and stocking to ensure shelves are filled.
• Act as Manager on Duty as needed and manage staff and store operations.
• Open or close the store, secure cash, set alarms, and prepare for daily operation.
• Support onboarding and ongoing training of associates.

Skills

Verbal communication

Written communication

Multitasking

Creative thinking

Stays calm under pressure

Education

High School Diploma or GED

College experience preferred

Job description

Five Below is seeking a capable retail leader to drive customer satisfaction and store performance in New Jersey. The role involves supervising crew, training on the best customer service practices, and ensuring smooth daily operations from opening to closing.

You will oversee stock, merchandising, and staff workflows, while maintaining a high-energy, friendly store environment aligned with Five Below’s brand standards.