Store Operations & Customer Experience Lead

Five Below Inc; Moorestown Township (NJ); On-site; USD 22,000 - 26,000; Full time

Job summary

Five Below is seeking an experienced leader for a crew/shift supervisor position in Moorestown, NJ. The role emphasizes top-notch customer service, training, and daily store operations to keep guests engaged and satisfied.

Responsibilities include supervising associates, opening and closing, and driving sales while managing expenses. This hourly role requires flexibility, excellent communication, and the ability to multi-task in a fast-paced retail environment.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensure crew members wow the customer through personal contact.
• Train crew on the BEST customer service experience for fast, friendly checkout.
• Oversee daily activities of store associates and ensure service quality.
• Assist with receiving, unpacking, and stocking items on the floor.
• Serve as Manager on Duty, handling store operations and staff issues.
• Open/close the store, secure cash, doors, and alarms.
• Support onboarding and ongoing training of associates on policies.
• Drive store sales and control expenses through merchandising and performance.
• Collaborate with leadership on merchandising and recovery procedures.
• Perform store maintenance tasks as needed.

Skills

Management experience

Excellent communication

Ability to multi-task

Creative thinking

Maintain composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking an experienced leader for a crew/shift supervisor position in Moorestown, NJ. The role emphasizes top-notch customer service, training, and daily store operations to keep guests engaged and satisfied.

Responsibilities include supervising associates, opening and closing, and driving sales while managing expenses. This hourly role requires flexibility, excellent communication, and the ability to multi-task in a fast-paced retail environment.