Store Operations & Customer Experience Lead

Five Below; California (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

Five Below is seeking a retail store crew supervisor to wow customers through proactive service and leadership. You will train crew, oversee daily activities, and support stock receiving and merchandising to boost sales.

The role requires managing opening/closing, cash security, and maintaining store standards while collaborating with the leadership team to deliver a seamless customer experience.

Qualifications

• High School Graduate or equivalent; College experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wowing the Customer through personal contact at checkout.
• Trains the crew on the BEST customer service experience.
• Oversee daily activities of store associates for performance and service quality.
• Assist with receiving, unpacking, and organizing new stock for sales floor placement.
• Act as Manager on Duty when needed, handling store operations and staff.
• Manage opening/closing procedures, cash handling, alarms, and daily readiness.
• Support onboarding and ongoing training of associates on policies, product knowledge, and procedures.
• Drive store sales and control expenses through merchandising, staffing, and service.
• Partner with store leadership on merchandising procedures and loss prevention.
• Perform store maintenance including cleaning and stock room upkeep.

Skills

Management experience

Verbal & written comms

Multi-tasking

Creative thinking

Staying composed under pressure

Education

High School Diploma or equivalent

Job description

Five Below is seeking a retail store crew supervisor to wow customers through proactive service and leadership. You will train crew, oversee daily activities, and support stock receiving and merchandising to boost sales.

The role requires managing opening/closing, cash security, and maintaining store standards while collaborating with the leadership team to deliver a seamless customer experience.