Store Operations & Customer Experience Lead

Five Below; Martinsville (VA); On-site; USD 15,000 - 21,000; Full time

Job summary

Five Below in Martinsville, VA is seeking a Store Leader to oversee daily operations, supervise associates, and drive sales while delivering a WOW customer experience.

Responsibilities include opening/closing the store, training team members, managing stock, merchandising, and maintaining a safe, welcoming environment. Minimum 1 year of management experience and strong verbal and written communication are required; college experience is a plus.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.

Responsibilities

• Oversee daily activities of store associates to ensure quality customer service.
• Assist with opening/closing the store, securing cash, and store security procedures.
• Maintain stock levels, organize stockroom, and ensure accurate merchandising.
• Coach and onboard associates, support training, and improve performance.
• Drive store sales and control expenses through merchandising and operations.

Skills

Customer service

Communication skills

Team leadership

Multi-tasking

Education

High School Diploma

College experience preferred

Job description

Five Below in Martinsville, VA is seeking a Store Leader to oversee daily operations, supervise associates, and drive sales while delivering a WOW customer experience.

Responsibilities include opening/closing the store, training team members, managing stock, merchandising, and maintaining a safe, welcoming environment. Minimum 1 year of management experience and strong verbal and written communication are required; college experience is a plus.