Store Operations & Customer Experience Lead

fivebelow; Machesney Park (IL); On-site; USD 18,000 - 25,000; Part time

Job summary

Five Below is seeking an energetic store supervisor to lead daily operations, develop crew, and deliver exceptional customer service. You’ll oversee receiving, stocking, and opening/closing duties while ensuring policy compliance and a safe shopping environment.

This hourly role requires strong communication, multi-tasking, and a proactive approach to merchandise and guest experience. Growth opportunities exist within a fast-paced, high-energy team.

Qualifications

• High school diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.
• Creative thinker with strong customer service mindset.

Responsibilities

• Ensure crew deliver WOW customer service and train on the BEST experience.
• Oversee daily store activities and monitor performance.
• Assist with receiving, unpacking, and stocking to keep shelves full.
• Act as Manager on Duty, handling store operations and staff issues.
• Open or close the store, secure cash, and maintain security.
• Support onboarding and ongoing training of associates.
• Drive sales and control expenses through merchandising and service.
• Coordinate with store leadership on merchandising and recovery.
• Perform general maintenance around the store.

Skills

Customer service

Leadership

Communication

Multi-tasking

Creativity

Team management

Education

High School Diploma

College experience preferred

Tools

Cash register

Job description

Five Below is seeking an energetic store supervisor to lead daily operations, develop crew, and deliver exceptional customer service. You’ll oversee receiving, stocking, and opening/closing duties while ensuring policy compliance and a safe shopping environment.

This hourly role requires strong communication, multi-tasking, and a proactive approach to merchandise and guest experience. Growth opportunities exist within a fast-paced, high-energy team.