Store Operations & Customer Experience Lead

Walgreens; Houghton (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Michigan, Houghton, is seeking a store operations role to open and close the store when management is not present, manage cash, and ensure the floor and stock room are ready for the business day. You will assist with deliveries and maintain pricing and displays.

The position focuses on providing a distinctive customer experience, handling returns, refunds, and cashier tasks, while engaging customers and supporting team members with inventory and display resets.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Maintains accurate inventory counts and assists with pricing, signage, and displays.
• Assists with cashiering, back door deliveries, and coordination with management as needed.

Skills

Leadership

Customer service

Cash handling

English fluency

Job description

Walgreens in Michigan, Houghton, is seeking a store operations role to open and close the store when management is not present, manage cash, and ensure the floor and stock room are ready for the business day. You will assist with deliveries and maintain pricing and displays.

The position focuses on providing a distinctive customer experience, handling returns, refunds, and cashier tasks, while engaging customers and supporting team members with inventory and display resets.