Shift Lead: Store Operations & Customer Experience

Walgreens; Benton Harbor (MI); On-site; USD 23,419 - 27,552; Part time

Job summary

Walgreens in Benton Harbor, MI is seeking a store role that opens/closes the store in the absence of management and handles cash, pricing, and backdoor deliveries. The position focuses on delivering a distinctive customer experience, handling returns and refunds, and assisting in inventory and displays.

Responsibilities include engaging customers, resolving issues, and maintaining accurate records for cashier operations and store standards, with emphasis on compliant and friendly service.

Qualifications

• One year of leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• An Equal Opportunity Employer, including disability/veterans.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups and cash handling.
• Complete product returns, refunds, cash drops, and provide change to registers.
• Model and deliver a distinctive customer experience.
• Engage customers, resolve issues, and answer questions to ensure a positive experience.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Benton Harbor, MI is seeking a store role that opens/closes the store in the absence of management and handles cash, pricing, and backdoor deliveries. The position focuses on delivering a distinctive customer experience, handling returns and refunds, and assisting in inventory and displays.

Responsibilities include engaging customers, resolving issues, and maintaining accurate records for cashier operations and store standards, with emphasis on compliant and friendly service.