Shift Lead: Customer Experience & Store Ops

Walgreens; Holland (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking an on-site team member in Michigan to open the store in the absence of management, handle cash, and ensure readiness for the business day. Responsibilities include processing returns, refunds, and price changes while maintaining accurate inventory and customer service excellence.

The role emphasizes stocking, displays, backroom coordination, and serving customers with a friendly, proactive approach.

Qualifications

• 1 year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store when management is absent, including cash handling and ensuring readiness for business.
• Process returns, refunds, cash drops, and price verifications across registers.
• Assist with vendor deliveries and backdoor access as needed.
• Provide excellent customer service and help customers locate products.

Skills

Leadership experience

Customer service

Cash handling

Store operations knowledge

Tools

POS system

Job description

Walgreens is seeking an on-site team member in Michigan to open the store in the absence of management, handle cash, and ensure readiness for the business day. Responsibilities include processing returns, refunds, and price changes while maintaining accurate inventory and customer service excellence.

The role emphasizes stocking, displays, backroom coordination, and serving customers with a friendly, proactive approach.