Shift Lead: Store Ops & Customer Experience

Walgreens; New Baltimore (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in New Baltimore, MI is seeking a hands-on retail professional to lead opening/closing duties, handle cash processes, and ensure a smooth daily operation. You will actively assist customers, manage returns, and support stock and displays to drive a positive shopping experience.

The role emphasizes teamwork, adherence to policies, and delivering friendly, proactive service to every guest while supporting management in daily tasks and store operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, including systems start-ups and cash handling.
• Completes product returns, order voids, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Greets customers and assists with products and services to ensure a positive experience.
• Communicates tasks between management and non-management when store leadership is not present.

Skills

Customer service

Cash handling

Team leadership

Store operations

Tools

POS system

Job description

Walgreens in New Baltimore, MI is seeking a hands-on retail professional to lead opening/closing duties, handle cash processes, and ensure a smooth daily operation. You will actively assist customers, manage returns, and support stock and displays to drive a positive shopping experience.

The role emphasizes teamwork, adherence to policies, and delivering friendly, proactive service to every guest while supporting management in daily tasks and store operations.