Store Operations & Customer Experience Lead

Goodwill of the San Francisco Bay; Hills Store (GA); Vor Ort; USD 22.000 - 31.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Retirement fund

Professional development training

Commuter benefits

Flexible healthcare spending account

Mental health + wellbeing employee ass

Zusammenfassung

Goodwill of the San Francisco Bay is seeking a Retail Store Manager to oversee daily sales floor operations and lead a team toward set sales goals. You will direct all aspects of store operations, drive customer service excellence, and ensure store standards reflect the Goodwill brand.

The role emphasizes leadership, staff development, and adherence to health and safety policies to support store performance and community impact.

Qualifikationen

• 1 year retail management experience.
• 1 year customer service experience required.
• Proficient in Microsoft Office Suite.
• Able to pass a background check where applicable.
• Ability to read and speak English proficiently.

Aufgaben

• Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
• Makes decisions on matters relating to day-to-day retail operation within defined area.
• Conducts new goods inventory and ensures proper reporting.
• Reconciles and balances all daily paperwork.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Maintains day-to-day operations of the store including managing and meeting Team Member and customer needs.
• Oversees and maintains day-to-day operations of the sales floor including daily maintenance and floor standards.
• Provides regular mentoring and training to develop skills of Retail Sales Associates.

Kenntnisse

Leadership

Customer service

Communication

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office Suite

Jobbeschreibung

Goodwill of the San Francisco Bay is seeking a Retail Store Manager to oversee daily sales floor operations and lead a team toward set sales goals. You will direct all aspects of store operations, drive customer service excellence, and ensure store standards reflect the Goodwill brand.

The role emphasizes leadership, staff development, and adherence to health and safety policies to support store performance and community impact.