Retail Store Leader: People & Performance

GOODWILL OF THE SAN FRANCISCO BAY; San Francisco (CA); On-site; USD 60,000 - 81,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Fund

Professional Development

Commuter Benefits

Flexible Spending Account

Mental Health + Wellbeing

Job summary

GOODWILL OF THE SAN FRANCISCO BAY is seeking a Store Manager to lead daily sales floor operations and donations processing in our San Francisco store. You will coach team members, manage budgets, ensure customer service excellence, and partner with local organizations to advance the Goodwill mission.

The role requires at least one year of retail management and customer service experience, proficiency with Microsoft Office, and the ability to pass a background check.

Qualifications

• One-year work experience in Retail Management required.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check; English literacy.
• High School Diploma or Equivalent preferred.

Responsibilities

• Leads daily operations of the sales floor and donations processing.
• Develops and implements retail operations plans to meet income and production goals.
• Manages payroll and operating costs to budget.
• Delivers excellent customer service to donors and customers.
• Maintains store appearance reflecting Goodwill brand and standards.
• Trains and develops store team members; conducts coaching and reviews.
• Partners with other departments to ensure compliance with policies.
• Able to travel to other locations as needed for coverage and training.
• Handles complex sales transactions and returns; key holder responsibilities.

Skills

Retail Management

Customer Service

Microsoft Office

Background Check

English Proficiency

High School Diploma

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

GOODWILL OF THE SAN FRANCISCO BAY is seeking a Store Manager to lead daily sales floor operations and donations processing in our San Francisco store. You will coach team members, manage budgets, ensure customer service excellence, and partner with local organizations to advance the Goodwill mission.

The role requires at least one year of retail management and customer service experience, proficiency with Microsoft Office, and the ability to pass a background check.