Retail Store Manager - Lead Team & Customer Excellence

GOODWILL OF THE SAN FRANCISCO BAY; San Francisco (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement fund

Professional development training

Commuter benefits

Flexible health spending account

Mental health + wellbeing program

Job summary

Goodwill of the San Francisco Bay is hiring a Retail Store Manager to oversee the sales floor, lead a team of Retail Sales Associates, and drive daily and quarterly goals. You will ensure excellent service to donors and customers, maintain store standards, and coordinate with leadership on operational improvements.

This role emphasizes coaching, performance management, and adherence to safety policies. The position requires at least one year in retail management, strong customer service, and

Qualifications

• One-year work experience in Retail Management preferred.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.
• High School Diploma or Equivalent preferred.

Responsibilities

• Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit and revenue.
• Leads and mentors Retail Sales Associates to deliver excellent customer service.
• Maintains store standards, safety, and security; coordinates with leadership as needed.
• Oversees daily store duties and ensures a welcoming, well-kept environment.

Skills

Leadership

Customer Service

Store Operations

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Goodwill of the San Francisco Bay is hiring a Retail Store Manager to oversee the sales floor, lead a team of Retail Sales Associates, and drive daily and quarterly goals. You will ensure excellent service to donors and customers, maintain store standards, and coordinate with leadership on operational improvements.

This role emphasizes coaching, performance management, and adherence to safety policies. The position requires at least one year in retail management, strong customer service, and