Retail Ops Lead — Clearance Center

Goodwill San Francisco Bay; South San Francisco (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Goodwill San Francisco Bay is seeking a Store Operations Manager to lead retail operations in the California market. You will drive income, revenue, and productivity while overseeing donation processing, pricing, and customer service to donors and shoppers.

This leadership role requires experience in thrift retail, strong people management, and a commitment to maintaining a safe, well-branded store environment. You will collaborate across departments to achieve annual goals.

Qualifications

• High School Diploma or equivalent.
• Five years’ work experience in Retail Management, preferably thrift.
• Five years’ customer service experience.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check.
• Ability to speak and read English proficiently.

Responsibilities

• Develops and implements a retail operations plan to hit income, revenue and production goals.
• Monitors product levels daily to hit the bottom line against targets.
• Manages payroll and operating costs to budget.
• Delivers excellent customer service to donors and customers.
• Ensures stores are clean, well-kept and reflect the Goodwill brand.
• Partners with community businesses to promote the Goodwill mission.
• Leads store leadership training and development.
• Oversees donation processing and product pricing/display per standards.
• Ensures security, health and safety policies are followed and updated as needed.
• Collaborates with Asset Protection, HR, Safety, Finance, etc. to meet goals.

Skills

Leadership

Customer service

Budgeting

Microsoft Office

Communication

Education

High School Diploma or equivalent

Job description

Goodwill San Francisco Bay is seeking a Store Operations Manager to lead retail operations in the California market. You will drive income, revenue, and productivity while overseeing donation processing, pricing, and customer service to donors and shoppers.

This leadership role requires experience in thrift retail, strong people management, and a commitment to maintaining a safe, well-branded store environment. You will collaborate across departments to achieve annual goals.