Retail Store Manager: Lead Team & Customer Experience

Goodwill Industries International, Inc.; Oakland (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement fund

Professional development training

Commuter benefits

Flexible spending account

Wellbeing program

Job summary

Goodwill of the San Francisco Bay seeks an experienced Store Manager to lead the Oakland store operations, drive sales, and mentor the sales team. You will ensure excellent donor and customer service, manage daily tasks, and uphold Goodwill standards.

You will oversee staffing, training, security, and safety, while meeting growth goals and controlling costs in a fast-paced retail environment within the mission of empowering individuals and strengthening families.

Qualifications

• High School Diploma, GED, or equivalent work experience.
• One-year work experience in Retail Management, preferred.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.

Responsibilities

• Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business.
• Builds, leads, and retains motivated, high performing teams through effective leadership of Retail Sales Associates.
• Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
• Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.
• Conducts new goods inventory and ensures proper reporting.
• Reconciles and balances all daily paperwork.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
• Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Transfers to different stores at any given time due to business needs.
• Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
• Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.
• Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
• May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.
• Processes complex sales transactions, including customer returns.
• Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.
• Maintains regular and consistent in-person attendance.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Plays critical role in driving company culture change efforts and change management processes.
• Acts as a key liaison with Local and regional management.
• Performs other related duties, as assigned.

Skills

Microsoft Office Suite

English proficiency

Education

High School Diploma, GED, or equivalent

Job description

Goodwill of the San Francisco Bay seeks an experienced Store Manager to lead the Oakland store operations, drive sales, and mentor the sales team. You will ensure excellent donor and customer service, manage daily tasks, and uphold Goodwill standards.

You will oversee staffing, training, security, and safety, while meeting growth goals and controlling costs in a fast-paced retail environment within the mission of empowering individuals and strengthening families.