Retail Store Leader: Sales Growth & Customer Experience

GOODWILL OF THE SAN FRANCISCO BAY; Novato (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

GOODWILL OF THE SAN FRANCISCO BAY is seeking a store leader to oversee the sales floor, drive daily operations, and meet set sales goals. The role involves directing a team, managing customer and donor interactions, and ensuring store standards align with the Goodwill brand.

The ideal candidate has 1 year of retail management experience, strong customer service skills, and proficiency in Microsoft Office. This is a full-time, on-site position with opportunities for growth within the organization.

Qualifications

• 1-year work experience in Retail Management
• 1-year customer service experience required
• Proficient in Microsoft Office Suite
• Ability to pass a background check
• Ability to speak and read English proficiently
• High School Diploma or Equivalent preferred

Responsibilities

• Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production.
• Maintains day-to-day operations of the store and mentoring Team Members.
• Ensures store is clean, secure, and reflects the Goodwill brand; handles customer and donor interactions.
• Provides regular training and coaching to develop Retail Sales Associates.
• Drives customer satisfaction, handles escalations with upper management when needed.

Skills

Retail management

Customer service

Microsoft Office

Team leadership

English proficiency

Education

High School Diploma or Equivalent

Job description

GOODWILL OF THE SAN FRANCISCO BAY is seeking a store leader to oversee the sales floor, drive daily operations, and meet set sales goals. The role involves directing a team, managing customer and donor interactions, and ensuring store standards align with the Goodwill brand.

The ideal candidate has 1 year of retail management experience, strong customer service skills, and proficiency in Microsoft Office. This is a full-time, on-site position with opportunities for growth within the organization.