Store Operations & Customer Experience Lead

Five Below; Hilliard (OH); On-site; USD 15,000 - 19,000; Full time

Job summary

Five Below is seeking an hourly associate in our store in the United States. You will support customer service, assist with stock, and help manage daily store operations.

The role involves training crew, opening/closing duties, and partnering with leadership on merchandising and performance improvements. Ideal candidates have at least a high school diploma, some college experience, and a minimum of 1 year in a supervisory or management role.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring fast, friendly check-out.
• Oversee daily activities of store associates and ensure high-quality customer service.
• Assist with receiving, unpacking, and organizing new stock for quick placement on sales floor.
• Act as Manager on Duty, responsible for store operations, staff management, and urgent issues.
• Open or close the store as needed, including securing cash and alarms.
• Support onboarding and training of associates on policies, product knowledge, and procedures.
• Drive store sales and control expenses by optimizing merchandising and staff performance.
• Partner with store leadership on merchandising procedures and World Recovery.
• Perform store maintenance (cleaning, stock room, etc.).

Skills

Verbal & written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below is seeking an hourly associate in our store in the United States. You will support customer service, assist with stock, and help manage daily store operations.

The role involves training crew, opening/closing duties, and partnering with leadership on merchandising and performance improvements. Ideal candidates have at least a high school diploma, some college experience, and a minimum of 1 year in a supervisory or management role.